[Last updated: 21 February 2022]

Prince of Wales Private Hospital has reverted to more stringent restrictions for staff and visitors in light of the current NSW COVID outbreaks. Please review our current protocols.

We regret to advise that visitors to the general wards are not permitted at our hospital at this time. Limited exceptions apply i.e. on compassionate grounds.

In line with NSW Health guidelines: we have expanded the compassionate grounds criteria for hospital visitors. On the basis of compassionate care, people will be allowed to visit a patient if:

  • the patient is at end-of-life
  • the patient is ill with a life-threatening condition or diagnosis
  • it is beneficial for the patient's emotional or physical wellbeing, including for women who are giving birth
  • the patient has a mental illness, and you are their designated Carer/Principal Care Provider as determined under the MH Act
  • the patient is living with dementia or a cognitive impairment and you are their person responsible or person to contact
  • you are required to provide an informal language service
  • you are a carer of a patient with a disability
  • you are accompanying someone to the emergency department or outpatient clinic
  • you are supporting the patient's care upon leaving hospital
  • the patient is under 16 and you are the patient's parent or guardian.

Please note that people wishing to visit the hospital on compassionate grounds will need to contact the hospital for approval prior to coming on site. 
Patients may have two visitors at any one time.

All permitted visitors must:

  • have had two doses of a recognised vaccine (unless they have a medical exemption)
  • have not tested positive to COVID-19 within the past 7 days
  • are not a high-risk contact of someone who has COVID-19 in the previous 14 days
  • do not have COVID-19 symptoms
  • have not returned from overseas in the past 7 days
  • have had at least one dose of vaccine if under 12 years of age
  • wear a surgical mask correctly on entry and for the duration of the visit

All other existing visitor screening protocols remain in place.

Currently, the visitor policy is limited to the following:

  • Surgical wards – No visitors at this time.
  • Day Surgery – No visitors; one person to drop-off and pick-up only.
  • Paediatric Ward – One nominated parent or carer to stay for duration of child’s admission (no swapping); no other visitors.
  • Maternity Unit – One partner or support person to stay; no other visitors.
    • Special Care Nursery – Mothers and partners to alternate visits.

We thank you for your cooperation and patience at this time. Please call the hospital ahead of your visit if you have any further questions.

Please note that every patient admitted to Hospital must provide evidence of a negative COVID-19 test from within the previous 72 hours, as well as their vaccination status. If you are unvaccinated (or partially vaccinated), you will be asked to comply with additional infection control measures during your stay.

On your day of surgery, we ask that you arrive wearing your own surgical or cloth face mask. If you come to Hospital in a cloth mask, we will provide you with a surgical mask to replace it with.

You will also need to register your attendance using the Prince of Wales Private Hospital QR code - this is a separate registration process to the one in the Public Hospital main entrance on the Ground Floor. Please report to Level 5 where you will undergo a quick temperature screening and be directed to Bookings and Admissions.

If you are staying at Hospital, you must wear a surgical (not cloth) mask if you leave your room. You may bring your own from home but we also have them available on the ward.

We recommend that you review the NSW Health advice on face masks, including the best mask types and how to safely take them on and off.

If you have any concerns or questions, we are here to help. Call (02) 9650 4000 during business hours, or (02) 9650 4415 after hours.

FAQs

  • Who will be wearing face masks at Hospital?
    In addition to patients and visitors, all healthcare workers must now wear a surgical mask when on the wards and in shared spaces in the Hospital. This is mandatory for all staff, including doctors, nurses, food service attendants, cleaning staff, allied services staff, corporate staff, wardspersons and more.
  • What happens if there is a case of COVID-19 at Hospital during my stay?
    If a patient exhibits COVID-19 symptoms during their stay, and becomes a suspect case, we are very well-prepared to manage them and have planned for this eventuality.
  • Are nurses now restricted in the way they interact with patients?
    Our nurses, doctors and other staff are following social distancing recommendations, but we continue to provide all necessary care and support required. We expect patients and visitors to practice the same social distancing protocols and be vigilant with hand hygiene.
  • Can I still have visitors?
    No, we are very sorry but visitors are not allowed at the Hospital atthe moment.
  • Why are visitors restricted?
    Patients,together with health care workers, are extremely vulnerable to COVID-19. We must take every precaution to keep everyone on site as safe as possible and this means limiting the number of people at Hospital.
  • Is/are my child/ren allowed to visit if they come with an adult?
    Sorry, no. Children under 16 may not visit patients in the wards for infection-control purposes.
  • Are my visitors allowed to bring me food and other items (eg clothes, books, toiletries)?
    Yes, they are.
  • Will I be discharged early? Can I leave early if I want to?
    As long as it is appropriate for you to go home, we will support the decision you and your admitting doctor make together.

We are still caring for maternity patients in our usual way but have increased our safety protocols:

  • If you have a planned or unplanned admission, please contact the Birthing Unit on 9650 4444 prior to coming to Hospital.
  • All maternity patients >37weeks and their partner/support person require a COVID test every 72 hours until admission.
  • If you have not had a recent test and this is an unforeseen admission, you will be tested upon admission to the Maternity Unit. Patients will not be turned away if they have not had a recent test. Further instructions will be provided on the phone when you call.
  • During your stay, you may have one fully vaccinated partner/support person to stay with you in the Unit. If this person is unvaccinated or partially vaccinated, they will have to comply with additional infection control measures. If your partner leaves the facility, they will need to return a negative COVID-19 test every 72 hours throughout your admission.
  • Unfortunately, visitors are not able to come to Hospital at this time.This includes older children.
  • Parents may visit babies in the Special Care Nursery one at a time.
  • We ask that you arrive to Hospital wearing your own face mask. If you come to Hospital in a cloth mask, you will need to replace it with a disposable surgical mask – we will provide one upon your arrival.
  • On arrival, please register your attendance using the Prince of Wales Private Hospital QR code and come to the Birthing Suite on Level 6.
  • During your stay, you and your partner must wear a surgical (not cloth) mask when outside your room.

Thank you for your understanding - we will work our very hardest to ensure your experience is as safe and comfortable as possible. If you have any concerns, do not hesitate to contact our Nurse Unit Managers on (02) 9650 4444 or your obstetrician, who has been advised of these changes.


FAQs

  • Who will be wearing face masks at Hospital?
    In addition to patients and visitors, all healthcare workers must now wear a surgical mask when on the wards and in shared spaces in the Hospital. This is mandatory for all staff, including doctors, nurses, food service attendants, cleaning staff, allied services staff, corporate staff, wardspersons and more.
  • Can I have visitors during my stay?
    No, we are sorry to report that visitors (otherthan your partner or support person) are not allowed at Hospital the moment.
  • Can my other child/ren visit me at the hospital?
    Siblings cannot visit, we’re sorry to report. Due to the increasing COVID-19 transmissions in Sydney, we have decided to reduce the traffic to the ward in the best interests of mums, babies and staff.
  • Should I still come in for my pre-admission/Meet the Midwife appointment?
    No. All face-to-face appointments, including the pre-admission clinic and Meet the Midwife, are no longer running. These sessions are now conducted over the phone.
  • Do I need to call ahead before coming to the Maternity Unit?
    Yes, please ring us in advance if you decide to come in for any reason. Whether you’re in labour, have left something behind during your stay, or just want to say hello – we can anticipate your arrival and make sure you’re healthy enough to enter the Unit.
  • Can I have my partner AND my doula with me during childbirth?
    Birthing mothers may have one support personwith them at the present time. This should be the same person who will bestaying with them on the Postnatal Ward.
  • My partner needs to go home while I’m in Hospital. If they have to leave the ward, will you let them back in?
    During your admission, if your partner/support person is intending to leave the facility whilst you are an inpatient, they will require another negative swab result every 72 hours and this result must be carried with them at all times. Ideally, support people will minimise leaving and re-entering the Maternity Unit.
  • Can we bring food and drinks to Hospital with us?
    Yes, you can bring items with you. Your room will have a small bar fridge and we have a shared kitchen, with a microwave, for heating food. There is also a range of snacks available in the kitchen after hours.
  • Can we have food or other supplies (eg clothes/toiletries) delivered or brought in for us?
    We ask that other visitors, including food delivery services (eg UberEats), do not come to the Hospital at this time.
  • Is the Maternity Ward locked?
    The entire Unit – Maternity Ward, Delivery Suite, Special Care Nursery - is locked, with admission granted via an intercom.
  • Will I be discharged early? Can I leave early if I want to?
    You are welcome to remain for your entire hospital stay, but this is best discussed with your Obstetrician. As long as you and your baby are well, we will support the decision made by you and your doctor.
  • Is my partner allowed to install the car seat in the car park on the day of discharge then come back and get me?
    Yes, they can do this on the day of discharge.
  • Is the Well Baby Nursery (aka night nursery) still open?
    After careful consideration, we have closed the Well Baby Nursery in the Maternity Ward. This is in the best interest of patient safety. Your baby will ‘room-in’ with you overnight.
  • Can I still visit my baby in the Special Care Nursery?
    Yes.You can visit your baby in the Special Care Nursery. Parents are asked toalternate their visits.
  • Will a lactation consultant still available?
    Yes, the lactation consultant is still available to assist with breastfeeding support during your stay on the Ward.
  • Are you still running antenatal workshops and Hospital tours?
    Our antenatal workshops and ward tours are now virtual. Find out more here.
  • What happens if there is a case of COVID-19 at Hospital during my stay?
    If a patient exhibits COVID-19 symptoms during their stay, and becomes a suspect case, we are very well-prepared to manage them and have planned for this eventuality.
  • Are midwives now restricted in the way they interact with patients and partners/support persons while in the unit?
    Our midwives, doctors and other staff are following social distancing recommendations, but we continue to provide all necessary care and support required. We expect patients and partners/support persons to practice the same social distancing protocols and be vigilant with hand hygiene

Fact sheets

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Go to the authorities on health and government for factual information and resources regarding COVID-19.


Our Assistance

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Prince of Wales Private Hospital

Barker Street, Randwick NSW 2031

Phone: 02 9650 4000 Fax: 02 9650 4850

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