[Last updated: 11 November 2020]

As Australia’s COVID-19 outbreak and response continues to escalate, we are taking appropriate steps to ensure the safety of our patients and hospital staff. In addition to our existing strict hospital hygiene and infection control protocols, we have introduced additional safety measures, including limiting patient visitors and visiting hours, cancelling non-essential gatherings, and increased, specialised cleaning regimes.

We require patients and visitors to comply with the following:

Do not come to Hospital:

  • If you have returned from overseas within the last 14 days.
  • If you have returned from an identified hotspot anywhere in Australia.
  • If you have ANY respiratory illness symptoms such as cough, fever, sore throat, shortness of breath.
  • If you have been in close contact within the last 14 days with a confirmed case of COVID-19.


Health Screening

  • All patients, visitors and staff must register their attendance via the Prince of Wales Private Hospital QR code before entering the Hospital.
  • If coming from the Ground Floor lobby, you will be asked to also register using the Prince of Wales Public Hospital’s own QR code (this is separate).
  • Your temperature will then be taken before entering Bookings and Admissions, the surgical wards, or any of the offices on Level 7.

Visitors

  • General wards - 2 visitors (16 years or over) allowed per patient for the duration of the patient's hospital stay. Visitors to come one at a time and may stay for up to 1 hour each per day between 4.00pm and 7.00pm. 
  • Paediatric Ward - 1 parent permitted to stay overnight with paediatric patients. 1 additional visitor permitted for up to 1 hour per day between 4.00pm and 7.00pm.
  • Day Surgery – No visitors. Visitors collecting patients from ward for discharge are to continue to wait for them at screening point unless otherwise arranged. Children may be accompanied by 1 carer. 
  • Maternity Wards – Siblings may visit for 1 hour a day between 4.00pm and 7.00 pm with appropriate carer; only 1 sibling per day. 
  • Special Care Nursery - One parent at a time to visit babies in the Special Care Nursery (twins can have one parent each at the same time).


Face Masks

  • Patients and visitors to arrive to Hospital wearing a face mask.
  • Patients to wear a face mask when outside their rooms.
  • Visitors to wear a face mask at all times.
  • All healthcare workers (clinical and non-clinical) to wear a mask within 1.5 metres of a patient and where physical distance cannot be sustained. 

 

We are back at 100% surgical capacity, with appropriate screening and safety protocols in place. This is under the direction of the Federal Government.

For the safety of all people in our Hospital, we will continue with our modified bookings and admissions process.

Firstly, it is imperative that you contact us before coming to Hospital if you have travelled overseas or to an identified hotspot anywhere in Australia in the last 14 days, if you have any COVID-19 symptoms, or if you have been in contact with someone with a confirmed case of COVID-19.

All surgical patients will be contacted by clinical staff the day before surgery to ensure they are screened ahead of time. Hospital staff will then review the patient’s circumstances in more detail and determine the most appropriate course of action.

On your day of surgery, we ask that you arrive wearing your own surgical or cloth face mask. Please register your attendance using the Prince of Wales Private Hospital QR code. If you come to Hospital in a cloth mask, you will need to replace it with a surgical mask – we will provide one upon your arrival to Prince of Wales Private Hospital. You will then be directed to Bookings and Admissions.

If you are staying at Hospital, you must wear a surgical (not cloth) mask if you leave your room. You may bring your own from home but we also have them available on the ward.

We recommend that you review the NSW Health advice on face masks, including the best mask types and how to safely take them on and off.

If you have any concerns or questions, we are here to help. Call (02) 9650 4000 during business hours, or (02) 9650 4415 after hours.


FAQs

  • What does 'screened' actually mean? Are you testing for COVID-19?
    We do not test for COVID-19 at the Hospital. Screening involves a questionnaire that has been specifically designed for the purpose of identify anyone that may have symptoms of COVID-19, has travelled overseas recently, or has come into close contact with a known or suspected case of COVID-19. Every patient and visitor to the Hospital will have their temperature checked prior to entering any ward.
  • Who will be wearing face masks at Hospital?
    In addition to patients and visitors, all healthcare workers must now, by law, wear a surgical mask if coming within 1.5 metres of a patient and where physical distance with a patient cannot be maintained. This is mandatory for all staff, including doctors, nurses, food service attendants, cleaning staff, allied services staff, corporate staff, wardspersons and more.
  • Has Prince of Wales Private Hospital had any cases of COVID-19?
    To date, we have not had a patient with COVID-19. Our robust screening protocols are designed to reduce the majority of risk and our dedicated staff are constantly monitoring the wards.

  • What happens if there is a case of COVID-19 at Hospital during my stay?
    If a patient exhibits COVID-11 symptoms during their stay, and becomes a suspect case, we are very well-prepared to manage them and have planned for this eventuality.

  • What precautions are Hospital staff taking to reduce their COVID-19 risk?
    The health of Hospital staff is absolutely critical to managing the spread of COVID-19. Prior to starting their shift, staff must complete a health screening questionnaire and have their temperature checked. Staff have also completed additional re/training courses (eg PPE, Hand Hygiene). Where possible, non-clinical staff are now working remotely, and staff meetings are conducted by teleconference.

  • Are nurses now restricted in the way they interact with patients?
    Our nurses, doctors and other staff are following social distancing recommendations, but we continue to provide all necessary care and support required. We expect patients and visitors to practice the same social distancing protocols and be vigilant with hand hygiene.

  • Can I still have visitors?
    Yes. Patients on the surgical wards can nominate 2 people to visit them while they are in the hospital. The authorised visitors are to come separately and may each stay for up to 1 hour a day between 4.00pm and 7.00pm. Visitors need to undergo a temperature test before they can come into your room.

  • Why can’t I have more than 2 visitors a day?
    Hospital patients, together with health care workers, are extremely vulnerable to COVID-19. We made the hard decision to tightly limit visitors to keep everyone at Hospital as safe as possible.
  • Is/are my child/ren allowed to visit if they come with an adult?
    Sorry, no. Children under 16 may not visit patients in the wards for infection-control purposes.

  • Are my visitors allowed to bring me food and other items (eg clothes, books, toiletries)?
    Yes, they are.

  • Will I be discharged early? Can I leave early if I want to?
    As long as it is appropriate for you to go home, we will support the decision you and your admitting doctor make together.

To protect birthing mothers and new babies, only siblings may visit the Maternity Ward at this time. One child may visit per day for up to 1 hour between 4.00pm and 7.00pm and can be accompanied by an appropriate carer. We ask that they go directly to the patient room and not linger in the corridors.

During your upcoming Hospital stay, your partner can accompany you in the Unit.

On your day of delivery, we ask that you phone ahead, where possible, and arrive wearing your own surgical or cloth face mask. Please register your attendance using the Prince of Wales Private Hospital QR code and come to Level 6. If you come to Hospital in a cloth mask, you will need to replace it with a surgical mask – we will provide one upon your arrival to Prince of Wales Private Hospital.

Parents with babies in the Special Care Nursery can visit one at a time. Where there are twins, both parents may visit one baby at the same time.

During your stay, you and your partner must wear a surgical (not cloth) mask when outside your room. You may bring your own from home, but we also have them available on the ward.

We recommend that you review the NSW Health advice on face masks, including the best mask types and how to safely take them on and off.

Thank you for your understanding - we will work our very hardest to ensure your experience is as safe and comfortable as possible. If you have any concerns, do not hesitate to contact our Nurse Unit Managers on (02) 9650 4444 or your obstetrician, who has been advised of these changes.


FAQs

Who will be wearing face masks at Hospital?
In addition to patients and visitors, all healthcare workers must now, by law, wear a surgical mask if coming within 1.5 metres of a patient and where physical distance with a patient cannot be maintained. This is mandatory for all staff, including doctors, nurses, food service attendants, cleaning staff, allied services staff, corporate staff, wardspersons and more.

Can I have visitors during my stay?
Siblings are the only visitors permitted in the Maternity Unit at this time (see above). This decision has been made to reduce the amount of people overall entering our hospital to keep our patients, staff and doctors as safe as possible.

Should I still come in for my pre-admission/Meet the Midwife appointment?
No. All face-to-face appointments, including the pre-admission clinic and Meet the Midwife, are no longer running. These sessions are now conducted over the phone.

Do I need to call ahead before coming to the Maternity Unit?
Yes, please ring us in advance if you decide to come in for any reason. Whether you’re in labour, have left something behind during your stay, or just want to say hello – we can anticipate your arrival and make sure you’re healthy enough to enter the Unit.

Can I have my partner AND my doula with me during childbirth?
You may have 2 support persons with you when you deliver your baby, one of whom can be your doula. They must not be unwell or have returned from overseas in the 2 weeks before birth.

My partner needs to go home/to work while I’m in Hospital. If they have to leave the ward, will you let them back in?
Yes we will. We’ve eased our previous restrictions. Partners may now leave to go to the Hospital cafes/retail outlets, or for essential purposes. They will be screened each time they return to the Unit.

Can we bring food and drinks to Hospital with us?
Yes, you can bring items with you. Your room will have a small bar fridge and we have a shared kitchen, with a microwave, for heating food. There is also a range of snacks available in the kitchen after hours.

Can we have food or other supplies (eg clothes/toiletries) delivered or brought in for us?
We ask that other visitors, including food delivery services (eg UberEats), do not come to the Hospital at this time.

Is the Maternity Ward locked?
The entire Unit – Maternity Ward, Delivery Suite, Special Care Nursery - is locked, with admission granted via an intercom.

Is the boarder fee for partners being reviewed?
No. The daily fee for partners staying overnight is $70.00 and includes all meals and refreshments. We are confident you and your partner will be very happy with the standard of our new Hospital menu.

Will I be discharged early? Can I leave early if I want to?
You are welcome to remain for your entire Hospital stay, but this is best discussed with your Obstetrician. As long as you and your baby are well, we will support the decision made by you and your doctor.

Is my partner allowed to install the car seat in the car park on the day of discharge then come back and get me?
Yes, they can do this on the day of discharge.

Is the Well Baby Nursery (aka night nursery) still open?
After careful consideration, we have closed the Well Baby Nursery in the Maternity Ward. This is in the best interest of patient safety. Your baby will ‘room-in’ with you overnight.

Can I still visit my baby in the Special Care Nursery?
Yes. If your baby needs to spend time in the SCN, you can still visit your baby. However, we ask you and your partner visit one at a time (ie you may not visit together).

Will a lactation consultant still available?
Yes, the lactation consultant is still available to assist with breastfeeding support during your stay on the Ward.

Are you still running post-natal education classes on the ward during my stay?
Our breastfeeding Education and Support classes continue multiple times a day, Monday-Friday. We book you in at the time to ensure there are no more than 4 mums and bubs in any 1 session.

Are you still running antenatal workshops and Maternity Unit tours?
Our face-to-face antenatal workshops and ward tours have been cancelled for now. However, we are looking to fast-track an online learning solution as a replacement. Please check back at a later date.

What does ‘screened’ actually mean? Are you testing for COVID-19?
We do not test for COVID-19 at the Hospital. Screening involves a questionnaire that has been specifically designed for the purpose of identify anyone that may have symptoms of COVID-19, has travelled overseas recently, or has come into close contact with a known or suspected case of COVID-19. Every patient and visitor to the Hospital will have their temperature checked prior to entering any ward, including the Maternity Unit and Special Care Nursery.

Has Prince of Wales Private Hospital had any cases of COVID-19?
To date, we have not had a patient with COVID-19. Our robust screening protocols are designed to reduce the majority of risk and our dedicated staff are constantly monitoring the wards.

What happens if there is a case of COVID-19 at Hospital during my stay?
If a patient exhibits COVID-11 symptoms during their stay, and becomes a suspect case, we are very well-prepared to manage them and have planned for this eventuality.

What precautions are Hospital staff taking to reduce their COVID-19 risk?
The health of Hospital staff is absolutely critical to managing the spread of COVID-19. Prior to starting their shift, staff must complete a health screening questionnaire and have their temperature checked. Staff have also completed additional re/training courses (eg PPE, Hand Hygiene). Where possible, non-clinical staff are now working remotely, and staff meetings are conducted by teleconference.

Are midwives now restricted in the way they interact with patients and partners/support persons while in the unit?
Our midwives, doctors and other staff are following social distancing recommendations, but we continue to provide all necessary care and support required. We expect patients and partners/support persons to practice the same social distancing protocols and be vigilant with hand hygiene

Prince of Wales Private Hospital has restricted visitors on the wards to:

  • General - 2 visitors per patient per day, coming separately. You may visit for 1 hour between 4.00pm and 7.00pm and must be over 16 years old.
  • Maternity Unit – Siblings and partners only. Unless you are accompanying a patient’s older child, you are not permitted to visit at this time.

We ask that you arrive wearing a surgical or cloth face mask. If you come to Hospital in a cloth mask, you will need to replace it with a surgical mask – we will provide one upon your arrival to Prince of Wales Private Hospital. We recommend that you review the NSW Health advice on wearing face masks, including the best mask types and how to safely take them on and off.

Before entering the ward, please register your attendance using the Prince of Wales Private Hospital QR code. This is separate to the QR code on the Ground Floor of the Hospital Campus. You will then have your temperature taken by our staff.

While you are at our Hospital, please remember to practice social distancing and hand hygiene for the protection of our vulnerable patients and hard-working staff - and for your own health, too.

The good news is that these simple measures can effectively reduce the spread of COVID-19:

Fact sheets

Apps

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Podcasts

  • In Good Health – Dr Sandro Demaio takes a look at the science and research behind the buzzwords to help you understand how to eat for better mental, physical and social health.
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Go to the authorities on health and government for factual information and resources regarding COVID-19.



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