Visitor Information

Last updated 21 February, 2022

As the safety of our patients and staff remains our highest priority, we continue to maintain strict safety protocols on site, including physical distancing, hand hygiene and wearing of masks.

In light of the current COVID outbreak, we are no longer able to permit visitors into our hospital until further notice. Limited exceptions apply, including for maternity patients (labour partner) and on compassionate grounds.

In line with NSW Health guidelines: we have expanded the compassionate grounds criteria for hospital visitors. On the basis of compassionate care, people will be allowed to visit a patient if:

  • the patient is at end-of-life
  • the patient is ill with a life-threatening condition or diagnosis
  • it is beneficial for the patient's emotional or physical wellbeing, including for women who are giving birth
  • the patient has a mental illness, and you are their designated Carer/Principal Care Provider as determined under the MH Act
  • the patient is living with dementia or a cognitive impairment and you are their person responsible or person to contact
  • you are required to provide an informal language service
  • you are a carer of a patient with a disability
  • you are accompanying someone to the emergency department or outpatient clinic
  • you are supporting the patient's care upon leaving hospital
  • the patient is under 16 and you are the patient's parent or guardian.

Please note that people wishing to visit the hospital on compassionate grounds will need to contact the hospital for approval prior to coming on site.
Patients may have two visitors at any one time.

All permitted visitors must:

  • have had two doses of a recognised vaccine (unless they have a medical exemption)
  • have not tested positive to COVID-19 within the past 7 days
  • are not a high-risk contact of someone who has COVID-19 in the previous 14 days
  • do not have COVID-19 symptoms
  • have not returned from overseas in the past 7 days
  • have had at least one dose of vaccine if under 12 years of age
  • wear a surgical mask correctly on entry and for the duration of the visit

All other existing visitor screening protocols remain in place.

There is a variety of accommodation from luxury to budget within a short drive or walking distance from the Prince of Wales Private Hospital in the suburbs of Coogee and Randwick. Be sure to enquire about a hospital discount.

We take the safety of everyone in our hospital seriously and conduct regular Fire and Emergency training drills and system tests.

If the alarms sound please remain calm, the fire doors will automatically close between building compartments, these doors should be left closed until instructed otherwise; please follow the instructions of staff.

Announcements will be made on the public address system.

By Mail

Please address mail to:

Patients name
C/- Prince of Wales Private Hospital,
Locked bag 2,
Randwick NSW 2031

For packages being delivered by Courier please address to:

Patients Name
C/- Prince of Wales Private Hospital
Level 5 Reception
Barker St
Randwick NSW 2031

By Telephone

All patients have a telephone and can be direct dialled. If you do not know the extension number the hospital Reception can advise you and put your call through 02 9650 4000.

Please restrict calls to times prior to 10:00pm.

For patients at Little Luxuries please call Crowne Plaza Hotel Coogee Beach on 02 9315 7600.

Driving

Traffic can be very heavy, especially around peak times or if there is an incident. Please allow plenty of time for your journey, e.g. driving from/to the domestic terminal at the airport can often take 30 – 40 minutes.

Public Transport

Railway Services

Bus Services

  • Buses from Central from Eddy Avenue
  • #891; M50 Central (Eddy Ave) to High St,
  • #372; 373; 376; City/Central to Belmore Rd
  • #374 City/Central to Alison Rd
  • #304 To Barker Ave
  • View timetable

Taxi Services

  • Rank is located at Hospital main entrance (Easy street loop)
  • From the airport 5km taxi journey
  • To Book a Taxi you can call:

The public transport trip planner may also be of assistance.

Please be aware that visitors may have to follow certain procedures, depending on the condition of the patient.

Nursing staff will provide specific instructions for visiting these patients.

We take Infection Control very seriously. To help us protect our patients, staff and visitors from hospital-acquired infections, please follow good hygiene practices and make use of the hand sanitiser located throughout the hospital.

If suffering from colds, flu and other contagious ailments we advise not to visit the hospital.

  • Hudsons Coffee : level 7
  • Windscreens Café : Level 0
  • Cafeteria : Level 0
  • Volunteer’s Café on Level 1
  • Star Café ground floor in Sydney Children’s Hospital
  • HPS Pharmacy : Level 6
  • Pharmacy : Level 0
  • Florist : Level 0
  • Newsagency and gift shop : Level 0
  • The Spot is known for its cafés and restaurants. It is a 5 minute walk east of the hospital campus at the intersection of St Paul’s St and Perouse Rd.
  • The Chaplaincy service is available on the campus. They can arrange contact with spiritual leaders of all major faiths and can be contacted on internal extension #20000; a Chapel is located on Level 0.
  • Laundry – The hospital can arrange for the laundry service upon request, please discuss your requirements with the nurse in charge.
  • Randwick shopping precinct in Belmore Rd is a 10 minute walk north from the campus

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